Jira Service Management

{"xsrfToken":"9b22f8479a9386017c70c28c303929bd5663422d_lout","branding":{"id":"6","key":"lst","name":"LightArc Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2ab8c9","headerLinkHoverBGColor":"#2ab8c9","headerBadgeColor":"#2ab8c9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f5abd27d-5e11-47e5-97a3-7935e68b34ec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1YWJkMjdkLTVlMTEtNDdlNS05N2EzLTc5MzVlNjhiMzRlYyI6WyJyZWFkIl19LCJleHAiOjE3MjgyMzU2MDUsIm5iZiI6MTcyODIzNTAwNX0.Zjoa4Xun5rZsRUdKn3oX-K6nfzSDxM-wNt81K3J4QfM&client=e3e3f6f9-9718-4e10-8243-d00c614465e1&mode=fit","logoId":"f5abd27d-5e11-47e5-97a3-7935e68b34ec","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LightArc Support Portal","sharedPortalName":"LightArc Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the LightArc Support Portal","sharedPortalName":"LightArc Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0066ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/92f551f5-7263-4b87-b33c-d12e39303d8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyZjU1MWY1LTcyNjMtNGI4Ny1iMzNjLWQxMmUzOTMwM2Q4ZiI6WyJyZWFkIl19LCJleHAiOjE3MjgyMzU2MDUsIm5iZiI6MTcyODIzNTAwNX0.wCHth_EkPs_CKr3Jc_OICPs2OFy2ZQSJIvvdjIsNA0g&client=e3e3f6f9-9718-4e10-8243-d00c614465e1&height=300&mode=fit","bannerMediaApiFileId":"92f551f5-7263-4b87-b33c-d12e39303d8f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"lst","projectId":10803,"serviceDeskId":6,"name":"LightArc Support","description":"Please select this option to raise a LightArc Support request from the options provided","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"127","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"General support requests","icon":10906,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[22],"key":""},{"id":"128","name":"Issue","descriptionHtml":"","callToAction":"Issue","introHtml":"Connection Issues, Bugs, Etc.","icon":10910,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[22],"key":""},{"id":"134","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"Request additional training on product/solution features &/or process","icon":11067,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11067","groups":[22],"key":""},{"id":"126","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"Change existing function","icon":10903,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"60","name":"General Request","descriptionHtml":"Get assistance for general IT problems and questions [example]","callToAction":"General Request","introHtml":"Get assistance from LightArc Support","icon":10727,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[],"key":""},{"id":"65","name":"New Functionality","descriptionHtml":"","callToAction":"New Functionality","introHtml":"Use this to request new pieces of functionality, such as a new module, dashboard or report.","icon":10725,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"130","name":"Product (Vendor) Issue","descriptionHtml":"","callToAction":"Product (Vendor) Issue","introHtml":"","icon":11067,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11067","groups":[],"key":""},{"id":"66","name":"Software Licensing","descriptionHtml":"","callToAction":"Software Licensing","introHtml":"Request additional licenses","icon":10721,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[127,128,134]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d5a4c861-d421-3e87-9876-0a4eaa4c7e02","appLinkName":"System Confluence","appLinkUrl":"https://lightarc.atlassian.net/wiki","spaceKey":"LSP","spaceName":"LightARC Support Portal","spaceUrl":"https://lightarc.atlassian.net/wiki/spaces/LSP","isServer":false},"labels":[],"projectKey":"LST","serviceDeskId":6,"kbLinkDomainURLs":["https://lightarc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MjgyMzYyMDUsIm5iZiI6MTcyODIzNTAwNX0.jAVmg6j3qhZcoz7kJ24icOVuVaXjVuViiUP8C49fV0Q","targetCollection":"upload-project-10803","endpointUrl":"https://api.media.atlassian.com","clientId":"e3e3f6f9-9718-4e10-8243-d00c614465e1","tokenDurationInMins":20}},"sharedPortal":{"name":"LightArc Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://lightarc.atlassian.net/wiki","kbLinkDomainURLs":["https://lightarc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=lightarc","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9b22f8479a9386017c70c28c303929bd5663422d_lout","baseUrl":"https://lightarc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://lightarc.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e3e3f6f9-9718-4e10-8243-d00c614465e1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a67de8ca0eeb47f7afd40042c9d6a1f2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}