Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"da79f82709b9aef5a7d33424ecf0abe7bf7d9970_lout","branding":{"id":"6","key":"lst","name":"LightArc Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2ab8c9","headerLinkHoverBGColor":"#2ab8c9","headerBadgeColor":"#2ab8c9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f5abd27d-5e11-47e5-97a3-7935e68b34ec/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY1YWJkMjdkLTVlMTEtNDdlNS05N2EzLTc5MzVlNjhiMzRlYyI6WyJyZWFkIl19LCJleHAiOjE3NzEwNjg0MTgsIm5iZiI6MTc3MTA2NzgxOH0.XJD5MhFJwzy4zvf2MwQ___Q2vPLK7JUmVWN_gVdNR_M&client=e3e3f6f9-9718-4e10-8243-d00c614465e1&mode=fit","logoId":"f5abd27d-5e11-47e5-97a3-7935e68b34ec","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LightArc Support Portal","sharedPortalName":"LightArc Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the LightArc Support Portal","sharedPortalName":"LightArc Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0066ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/92f551f5-7263-4b87-b33c-d12e39303d8f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyZjU1MWY1LTcyNjMtNGI4Ny1iMzNjLWQxMmUzOTMwM2Q4ZiI6WyJyZWFkIl19LCJleHAiOjE3NzEwNjg0MTgsIm5iZiI6MTc3MTA2NzgxOH0.smwV89noniEeFMuwJrepcDEhXigep0bYCjj2DqFPang&client=e3e3f6f9-9718-4e10-8243-d00c614465e1&height=300&mode=fit","bannerMediaApiFileId":"92f551f5-7263-4b87-b33c-d12e39303d8f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"lst","projectId":10803,"serviceDeskId":6,"name":"LightArc Support","description":"<p>Please select this option to raise a LightArc Support request from the options provided</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"127","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>General support requests</p>","icon":10906,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[22],"key":""},{"id":"128","name":"Issue","descriptionHtml":"","callToAction":"Issue","introHtml":"<p>Connection Issues, Bugs, Etc.</p>","icon":10910,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[22],"key":""},{"id":"134","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>Request additional training on product/solution features &/or process</p>","icon":11067,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11067","groups":[22],"key":""},{"id":"126","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"<p>Change existing function</p>","icon":10903,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[],"key":""},{"id":"60","name":"General Request","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"General Request","introHtml":"<p>Get assistance from LightArc Support</p>","icon":10727,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[],"key":""},{"id":"65","name":"New Functionality","descriptionHtml":"","callToAction":"New Functionality","introHtml":"<p>Use this to request new pieces of functionality, such as a new module, dashboard or report.</p>","icon":10725,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"130","name":"Product (Vendor) Issue","descriptionHtml":"","callToAction":"Product (Vendor) Issue","introHtml":"","icon":11067,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11067","groups":[],"key":""},{"id":"66","name":"Software Licensing","descriptionHtml":"","callToAction":"Software Licensing","introHtml":"<p>Request additional licenses</p>","icon":10721,"iconUrl":"https://lightarc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10721","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"General"}],"orderMapping":{"22":[127,128,134]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d5a4c861-d421-3e87-9876-0a4eaa4c7e02","appLinkName":"System Confluence","appLinkUrl":"https://lightarc.atlassian.net/wiki","spaceKey":"LSP","spaceName":"LightARC Support Portal","spaceUrl":"https://lightarc.atlassian.net/wiki/spaces/LSP","isServer":false},"labels":[],"projectKey":"LST","serviceDeskId":6,"kbLinkDomainURLs":["https://lightarc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2UzZjZmOS05NzE4LTRlMTAtODI0My1kMDBjNjE0NDY1ZTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzEwNjkwMTgsIm5iZiI6MTc3MTA2NzgxOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8AamP6TPTQYrPn6RgyjUjb_kay55ELJSbhEI4d4EAV0","targetCollection":"upload-project-10803","endpointUrl":"https://api.media.atlassian.com","clientId":"e3e3f6f9-9718-4e10-8243-d00c614465e1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"LightArc Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://lightarc.atlassian.net/wiki","kbLinkDomainURLs":["https://lightarc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}